Define the Practice Manager’s relationship with:

Practitioners

Clients/Patients
Local NHS General Practitioners, Consultants & Health Care Providers
Local Hospitals & Clinics
Social Care Sector
Voluntary Sector

Create and keep updated a Health Centre Practitioner’s Handbook:

The Centre’s rules and requirements including the issues of assisting a client/patient to choose a treatment and/or a Practitioner, the handling of incoming mail/messages (confidentiality) and the collection of fees.

  • Legal relationship with Practitioners: Employee/Self-employed? Implications

  • Licence to occupy to be granted to each Practitioner: possible content/ requirement of independent legal advice

  • Disputes between Health Centre and Practitioner: Need for a work-place mediation facility

  • Proposed Practitioner Board: Membership/Constitution/Parameters

  • Complaints procedure: Internal and/or external; Involvement of Practitioner’s professional Membership organisation

  • Vetting of Practitioner/Client Contract, Code of Care; Consent to treatment procedures; Parent or Guardian Consent to treatment procedures

  • Vetting of Practitioner: Membership registrations and professional Insurance  (annually)

  • Professional Negligence Indemnity Insurance: requirement for individual Practitioner and separate cover for Health Centre, the importance of “run-off” cover

  • Employer’s Civil liability Certificate & Insurance and Public liability Insurance: requirements

  • Membership of , for example, the Federation of Small Businesses (FSB): benefits

  • Membership of professional registers: see above

  • The safeguarding of vulnerable groups: Disclosure and barring service

  • Legislation: implications for some Practitioners

  • Disability Discrimination Act: need for premises assessment survey?

  • Data Protection Act: need to register and appoint a data controller? Cyber security protection?

  • Practitioner’s professional requirements (if any) relating to statutory regulation or voluntary self-regulation

  • Medical Health & Local Government Authorities: Implications for Practitioners & Health Centre

  • CAM research resources: encourage Practitioners to make available for clients

  • Health Centre Evidence-based CAM research guides for display in Health Centre reception area: sources, content and format

  • The creation of a CAM lending Library as a health centre resource for the use of clients, practitioners and CAM students using the Centre

  • Health Centre Newsletters both internal (for Practitioners) and external (for existing and prospective clients)

  • Arrange participation in open days, trade fairs, expo exhibitions and CAM conferences

  • Arrange Practitioner contribution to the marketing of their practice, the Health Centre & CAM generally: local radio, television and other media outlets to include Practitioners giving interviews & presentations

  • Arrange local competitions (e.g. a Picture of Health painting competition) promoting Health Centre and its Practitioners

  • Marketing: website & social media content; Practitioner brochures – in a “house style”? Voucher scheme

  • Provision of Training facilities: meeting the increasing demand for Practitioner CPD Courses

  • Place entries in local Health Guides/Listings

  • CAM product sales: need for sales staff training/insurance

  • Keep under review interaction and networking with local NHS  & private health providers

  • Promote the use of client treatment records and the use of Treatment Evaluation Forms, incorporating client-related treatment outcome measures

  • Promotion of Integrated Healthcare practice ethics: Practitioner mentoring; Promote integrated healthcare treatment plans

  • Create & distribute Health Centre reception information & therapy guides

  • Review awareness of contra-indications between different types of treatments: implement process for practitioner liaison & resolution of practitioner disputes

  • Preparation for local authority spot-check inspections relating to Health and Safety at Work activities and records

  • Environmental Protection legislation: annual waste declaration and compliance issues
    Practitioners to complete accredited first-aid courses (usually every three years) check that this has been done

  • Encourage Practitioners (where appropriate) to obtain a NHS National Independent Provider Organisation Code and to register as a provider with private health insurance companies

  • Promote awareness of European Union proposals and Directives relating to CAM

  • Liaise with relevant authorities regarding approval of Health Centre for the practice of relevant treatments (e.g. for acupuncture)

  • Liaise with Social Services and GP Practices with regard to referrals (e.g. for psychotherapy and counselling)

  • Generally encourage and advise Practitioners to adopt a business approach to their CAM practice and to spend adequate time on as well as in their practice.

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FOR BUSINESS MENTORING SERVICES RELATING TO CAM PRACTICE MANAGEMENT see bit.ly/1REoab

and Richard’s book Business Guide for Health Therapists available at https://www.amazon.co.uk/dp/B01LWTZSLA or from digital stores at www.books2read.com/BG4HT

SUGGESTIONS FOR THE PRACTICE MANAGEMENT OF A HEALTH CENTRE

Practice Management

+ 44 (0)7804 358815

New Cut, Westfield, Hastings TN35, UK

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© 2018 by Marion Eaton.

Marion practises as TOUCHWORKS Ltd

Company Number: 03668464

Reg office: 7 Wellington Square, Hastings TN34 1PD